Head of Retail @ Team Internet Group
- Global Team – AU, NZ, UK, DE, US, CA
- Global Customer Base – 200K+ Customers, 200+ Countries, Micro to Enterprise
- Overseeing operations of 11 e-commerce B2C websites, 300K customers globally
- Full P&L Responsibility for $38m USD+ business
- Extensive M&A Experience – Led merger of 6 acquisitions across Europe & APAC and developed associated consolidation strategy
- 7 figure marketing budget
- Direct Leadership and development responsibility for Customer Experience, Marketing, CRM & Sales Department heads.
- Led global workforce through challenges of Covid period & maintained 10% CAGR on primary business over 4 years
- Since 2019
Senior Product Manager @ Team Internet Group
- Oversaw the integration of all retail businesses acquired
- Set goals, established benchmarks, and monitored the performance of acquired businesses.
- Supervised and enhanced services provided by external resources, including international partners.
- Spearheaded the launch of several key websites for channel partners.
- Created a Domain Registrar from the ground up to meet specialized industry standards.
- Provided guidance on the technology acquisition of Dominic software
- Created product features to cater to niche customer needs.
- From 2013 – 2019
UK Fulfilment Manager @ NetNames Ltd (Now CSC)
- Created a process for welcoming and onboarding customers, primarily those listed on the FTSE or similar index
- Led teams responsible for procuring services internationally, within a complex legal and compliance framework.
- Provided guidance to some of the world’s largest trademark holders on strategies for protecting their domains online.
- Oversaw and improved the ongoing operations of teams responsible for fulfillment and migration.
- Until 2013