Head of Retail @ Team Internet Group

• Global Team – AU, NZ, UK, DE, US, CA
• Global Customer Base – 200K+ Customers, 200+ Countries, Micro to Enterprise
• Overseeing operations of 11 e-commerce B2C websites, 300K customers globally
• Full P&L Responsibility for $38m USD+ business
• Extensive M&A Experience – Led merger of 6 acquisitions across Europe & APAC and developed associated consolidation strategy
• 7 figure marketing budget
• Direct Leadership and development responsibility for Customer Experience, Marketing, CRM & Sales Department heads.
• Led global workforce through challenges of Covid period & maintained 10% CAGR on primary business over 4 years
• Since 2019

Senior Product Manager @ Team Internet Group

• Oversaw the integration of all retail businesses acquired
• Set goals, established benchmarks, and monitored the performance of acquired businesses.
• Supervised and enhanced services provided by external resources, including international partners.
• Spearheaded the launch of several key websites for channel partners.
• Created a Domain Registrar from the ground up to meet specialized industry standards.
• Provided guidance on the technology acquisition of Dominic software
• Created product features to cater to niche customer needs.
• From 2013 – 2019

UK Fulfilment Manager @ NetNames Ltd (Now CSC)

• Created a process for welcoming and onboarding customers, primarily those listed on the FTSE or similar index
• Led teams responsible for procuring services internationally, within a complex legal and compliance framework.
• Provided guidance to some of the world’s largest trademark holders on strategies for protecting their domains online.
• Oversaw and improved the ongoing operations of teams responsible for fulfillment and migration.
• Until 2013